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Customer Contact Center / Customer communication and sales tools

Customer Contact Center
Customer Contact Center

Discipline: Service Design

Customer Contact Center
Customer Contact Center

Discipline: Service Design

Akbank Customer Contact Center is an easy-to-use platform, providing analytical support, proactive sales, and services that complement digital channels. In line with Akbank's new vision, the Customer Contact Center is an "Experience Center." Designed from the ground up to be omnichannel, it provides a seamless experience across voice, chat and video for our customers and agents. By analyzing the cx during the call, as well as before and after the call, it proactively solves the problems of customers at the source with no need to call them. That means that the Akbank Contact Center simplifies operations, improves agent efficiency, and lowers costs.

  • DATE OF LAUNCH 2020

  • DEVELOPMENT TIME up to 12 months

  • TARGET REGIONS Specific country/region: Turkey

  • TARGET GROUPS Consumer / User, Specific sub-group: Call center agents

Client / Manufacturer

AKBANK T.A.Ş.

AKBANK T.A.Ş.
İZMİT, Turkey

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Design

AKBANK T.A.Ş.

AKBANK T.A.Ş.
İZMİT, Turkey

Tülin Gönen, Burcu Tayiz, Murat Nalçacı, Ahmet Nahya, Esra Akın, Tuğçe Özkan, Şeyma Güran, Duygu Tozduman, Ecem Eren, Kemal Doğan, Hakan İşler

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