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This IDM solution identifies and resolves service events at hospitals even before they occur, helping hospitals run more smoothly and efficiently. The platform proactively monitors the overall health of the hardware infrastructure as well as the Informatics Suite product line. It also supports Software Management (Distribution and Deployment). The tool helps achieve Philips’ guaranteed 99% uptime for the software informatics suite, predicting when a software/service can fail, what countermeasures are possible, and how critical the failure event could be.