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Project ATLAS / Community-driven cocreate process for veterans

Project ATLAS
Project ATLAS

Discipline: Service Design

Discipline: Service Design

The U.S. Department of Veterans Affairs provides healthcare to nearly nine million war veterans, one-third of whom live in rural areas. Providing care to rural veterans presents real delivery challenges. This project, entitled Advancing Telehealth through Local Access Stations (ATLAS), brings care to veterans where and when they need it most. This will allow veterans to be examined at their local post through virtual appointments with medical professionals across the nation, saving them travel time and expenses.

  • DATE OF LAUNCH 2019

  • DEVELOPMENT TIME 13 - 24 months

  • TARGET REGIONS North America

  • TARGET GROUPS Consumer / User, Other target groups: US veterans

Project ATLAS is a cooperation between Philips and the US Department of Veterans Affairs to provide healthcare to nearly three million people who live in rural areas, far from existing health care providers. In close cooperation with veterans, a stringent service design process using experience prototypes led to this great service design solution.
Gold Statement
Client / Manufacturer

Philips

Philips
Eindhoven, Netherlands

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Design

Philips

Philips Experience Design
Eindhoven, Netherlands

Cambridge, United States of America

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