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SXT Partner Notification Service / Digital service

SXT Partner Notification Service
SXT Partner Notification Service

Discipline: Service Design

SXT Partner Notification Service

Discipline: Service Design

Each year around 357 million people are diagnosed with a Sexually Transmitted Infection (STI). The challenge is getting diagnosed patients to notify their partners whom they might have infected - which is not a conversation people like to have. This novel digital service allows diagnosed patients, or the clinic, to anonymously notify partners that they are at risk of an STI via text message, encouraging them to get tested and helping them to find the nearest clinic and book an appointment online. The designers made sure that the service is easy to use for clinicians, patients and partners. Since its launch, over 7,500 people have been notified.

  • DATE OF LAUNCH 2017

  • DEVELOPMENT TIME 25 - 36 months

  • TARGET REGIONS Europe, Specific country/region: United Kingdom

  • TARGET GROUPS Consumer / User, Public Sector / Government, Specific sub-group: Patients and their partners (mainly young people); Clinicians

This service aimed at the reduction of sexually transmitted diseases has been co-created with users, tested and iterated – leading to a simple, smart, and extremely relevant solution. It enables diagnosed patients to notify multiple partners with complete anonymity, encouraging them to have themselves checked. This is service design at its best. Brilliant!
Gold Statement
Client / Manufacturer

SXT

SXT
London, United Kingdom

Design

Bit Zesty

Bit Zesty
London, United Kingdom

Laura Paplauskaite, Cat Bliss, Craig Priestman

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