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Universal Compliance Training for Hospitals / Online compliance training

Universal Compliance Training for Hospitals
Universal Compliance Training for Hospitals

Discipline: Service Design

Discipline: Service Design

This web-based training is designed to instruct about 32,000 employees spread over 50 hospitals and showing a high diversity in cognitive abilities, language skills and professions, on difficult compliance matters. While other trainings are expensive, bulky and achieve low attendance levels, we have reached around 80% within 12 weeks. Thanks to universal design, cumbersome content has been reduced and organized into motivating learning modules and a job-relevant test module – all separately accessible on the user’s preferred device. Beyond, overall communication was enhanced with touchpoints and implemented in three waves.


  • DEVELOPMENT TIME Other duration: 4 month


  • TARGET GROUPS Consumer / User, Other target groups: all hospital employees and management stakeholder (total: 32.000 participants), Specific sub-group: doctors, nurses, facility service, administrative staff, management and service providers

Client / Manufacturer

Sana Kliniken AG

Sana Kliniken AG
Ismaning, Germany


chilli mind GmbH

chilli mind GmbH
Design Team
Kassel, Germany

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