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iF SOCIAL IMPACT PRIZE

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Endoscopy Department Transformation / Hospital interior design

Endoscopy Department Transformation
Endoscopy Department Transformation

Discipline: Service Design

Discipline: Service Design

The goal of this re-design was to optimize the entire end-to-end endoscopy experience from the moment a patient is scheduled to their follow-up call post-procedure. A seamless workflow, patient flow, and service delivery strategy was co-designed with staff and supported by a spatial environment design. Intelligent zoning of procedure and scope cleaning rooms improves safety and staff performance while reducing travel distances. Dedicated prep bays with tunable ambient light canopies enhance patient privacy and comfort and help create a unique experience for patients.

  • DATE OF LAUNCH 2019

  • DEVELOPMENT TIME up to 12 months

  • TARGET REGIONS North America, Specific country/region: global

  • TARGET GROUPS Other target groups: hospitals and outpatient clinics

This project showcases a highly professional service design process, which includes the pre – and post surgery phase and bridges organizational silos – beneficial not only for the patient experience but also for the employees and the efficiency of services. A perfect holistic design for the endoscopy experience!
Gold Statement
Client / Manufacturer

Philips

Philips
Eindhoven, Netherlands

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Client / Manufacturer

Healthcare Transformation Services

Healthcare Transformation Services
Cambridge, United States

Design

Philips

Philips Design
Eindhoven, Netherlands

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Design

Philips

Philips Design
Cambridge, MA, United States

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Design

eenSTUDIO

eenSTUDIO
Sterksel, Netherlands

Design

FlexSim Software Products, Inc.

FlexSim Software Products, Inc.
Orem, Utah, United States