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Design for Citizenship / Software

Design for Citizenship
Design for Citizenship

Discipline: Service Design

Design for Citizenship
Design for Citizenship
Design for Citizenship
Design for Citizenship
Design for Citizenship

Discipline: Service Design

The goal of the Citizen Relationship Public System is to bring social innovation to the people of Ceará, Brazil, through a digital tool which includes the Ombudsman, Access to Information and Transparency services of Ceará State. The tools were designed and developed in a citizen-centered way. Citizen-friendly interfaces make it easier for the citizens to interact with the government, either to claim a right or to monitor public investments. The design methods allowed this system to go far beyond the law: it matches the needs of citizens concerning transparency, accountability, and participation in governments.

  • TARGET GROUPS Consumer / User, Public Sector / Government

  • TARGET REGIONS South America, Specific country/region: Brazil/Ceará

  • DEVELOPMENT TIME up to 12 months

  • DATE OF LAUNCH 2018

Client / Manufacturer

Controladoria e Ouvidoria Geral

Controladoria e Ouvidoria Geral
Governo do Estado do Ceará
Fortaleza, Brazil

Client / Manufacturer

World Bank Group

World Bank Group
Washington, WA, United States

Design

Caiena

Caiena
Tecnologia e Design
Campinas, Brazil

Alexandre Ferreira, Bruno Rigolino, Eduardo Araújo, Giuliana Wolf, Paulo Latância, Thaís Jorge