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eIAC - Intensive Ambulatory Care Program / Telehealth

eIAC - Intensive Ambulatory Care Program
eIAC - Intensive Ambulatory Care Program

Discipline: Service Design

eIAC - Intensive Ambulatory Care Program

Discipline: Service Design

Chronically ill patients live in the present home healthcare systems with financial and logistical challenges. The top 5% patients account for 50% of healthcare spending. Combining innovation, prototyping, design and research, thru a co-creation process, we designed a patient-centered, cost-effective, proactive health management system. Clinicians, business experts, analysts, developers, researchers and designers contributed from different perspectives using service blueprinting techniques and participatory design workshops. We detailed patient needs to develop monitoring devices with an engaging user experience, resulting in a tablet app.

  • TARGET GROUPS Consumer / User, Public Sector / Government

  • TARGET REGIONS Australia/Oceania, Europe, North America

  • DEVELOPMENT TIME 13 - 24 months

  • DATE OF LAUNCH 2015

Client / Manufacturer

Philips

Philips
Eindhoven, Netherlands

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Client / Manufacturer

Banner Health

Banner Health
Phoenix, AZ, United States

Design

Philips

Philips Design
Eindhoven, Netherlands

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